What is the inspiration behind Osma?
The inspiration behind Osma lies in blending the essence of Eastern authenticity with the charm of Western modernity, creating perfumes that embody luxury and allure in an innovative and unique style
What ingredients are used in the perfumes?
Osma perfumes are crafted from the finest natural oils with meticulous care, signed by professional designers to ensure unique and exceptional scents.
Are all perfumes available in all sizes?
Yes, we offer a variety of sizes, such as 20ml, to suit all needs—whether for daily use or special occasions
Do you offer perfumes suitable for both men and women?
Yes, Osma excels in crafting luxurious scents that suit everyone, with designs tailored to match your unique taste.
Returns and Exchanges:
Can I return or exchange purchases?
Yes, you can return or exchange items within 15 days of the purchase date.
Do I need to keep thereceipt?
Yes, the original receipt is required to return or exchange products.
Can I return or exchangeproducts at any branch?
Yes, you can do so at any of our branches.
What if the product has amanufacturing defect?
It will be replaced immediately with the same product, and delivery charges will be waived.
Can I return or exchangeproducts purchased with coupons or discount codes?
No, products purchased using coupons or discount codes are not eligible for returns or exchanges.
Shipping & Delivery
How long does delivery take within Pakistan?
For major cities, delivery usually takes 2 to 4 working days. For remote areas, delivery may take 4 to 7 working days.
What are the shipping charges within Pakistan?
Shipping charges may vary based on your location and order value. Any applicable shipping charges will be displayed at checkout.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across most cities in Pakistan.
How can I track my order?
Once your order is dispatched, you will receive tracking details via SMS, email, or WhatsApp.
Do you deliver nationwide?
Yes, we deliver to major cities and most areas across Pakistan.
Can delivery be delayed?
During sales, public holidays, or unforeseen circumstances, delivery may take slightly longer than usual.
What should I do if I receive a damaged package?
If your package arrives damaged, please contact our customer support team within 24 hours of receiving your order with photos of the package and product.
Warranty:
When can I return aproduct?
You can return the product as long as it is within 30 days of receiving the order.
In what cases can Ireturn a product?
You can return the product if it is damaged, if you received an extra or incorrect product, or if the order is missing one or more items.
Will I bear the returncosts?
No, we cover all return costs for the mentioned cases.
Using Discount Coupons:
Can discount coupons beapplied with special offers?
No, they cannot be combined with special offers.
Can digital gift cards beapplied with special offers?
No, they cannot be combined with special offers.
How can I find thecoupon's minimum purchase conditions?
You can check the coupon conditions by entering it in the discount coupon field.
