Returns and Exchanges:
Can I return or exchange purchases?
Yes, you can return or exchange items within 15 days of the purchase date.
Do I need to keep the receipt?
Yes, the original receipt is required to return or exchange products.
Can I return or exchangeproducts at any branch?
Yes, you can do so at any of our branches.
What if the product has amanufacturing defect?
It will be replaced immediately with the same product, and delivery charges will be waived.
Can I return or exchangeproducts purchased with coupons or discount codes?
No, products purchased using coupons or discount codes are not eligible for returns or exchanges.
Shipping & Delivery:
How long does delivery take within Pakistan?
For major cities, delivery usually takes 2 to 4 working days. For remote areas, delivery may take 4 to 7 working days.
What are the shipping charges within Pakistan?
Shipping charges may vary based on your location and order value. Any applicable shipping charges will be displayed at checkout.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across most cities in Pakistan.
How can I track my order?
Once your order is dispatched, you will receive tracking details via SMS, email, or WhatsApp.
Do you deliver nationwide?
Yes, we deliver to major cities and most areas across Pakistan.
Can delivery be delayed?
During sales, public holidays, or unforeseen circumstances, delivery may take slightly longer than usual.
What should I do if I receive a damaged package?
If your package arrives damaged, please contact our customer support team within 24 hours of receiving your order with photos of the package and product.
Warranty:
When can I return aproduct?
You can return the product as long as it is within 30 days of receiving the order.
In what cases can I return a product?
You can return the product if it is damaged, if you received an extra or incorrect product, or if the order is missing one or more items.
Will I bear the return costs?
No, we cover all return costs for the mentioned cases.
Using Discount Coupons:
Can discount coupons be applied with special offers?
No, they cannot be combined with special offers.
Can digital gift cards be applied with special offers?
No, they cannot be combined with special offers.
How can I find the coupon's minimum purchase conditions?
You can check the coupon conditions by entering it in the discount coupon field.
